Impressing Your Clients From Day #1

 

Office cleaning in protective overallsWhat do you want from a cleaning company to? Start with a clean waiting area. This can make or break your client’s impression of your business. If your customers aren’t comfortable when they visit your business, they may take their business elsewhere. Your business relationship starts at the front door.

 

Hiring a commercial cleaning service as part of your business can not only improve your client base, but you also want a company who will be there no matter what. They should be available when you need them 24/7 as well.

 

Remember, the first impression is a lasting impression. Make sure your office is client ready at all times, whether you’ve just opened your doors or you’ve been in business for years. Think of your office entry as your business card.

 

Now, just imagine walking into a restaurant and finding dirty floors, dirty windows, counters littered with dirty dishes, dirty table tops, and lingering odors in the air. Would you sit down and order dinner? Most likely not! The same thing happens when a client walks into a business and finds clutter, dirty floors, walls, and windows. If a business doesn’t provide for their customers’ comfort in the waiting area, they may begin to lose clients. You need to send the right message.

 

Allowing your clients to feel at home is very important in establishing a good company-client relationship. For example, visit a successful auto dealership and you’ll likely find snack machines or a snack bar, coffee, and comfortable furniture to sit on while you wait. Let’s face it, people don’t like to be kept waiting, but if they have to, make sure they have what they need. If they feel like family, they’ll be back.

 

Your waiting room speaks volumes. Vacuumed carpet, polished tables, clean upholstery, and sparkling windows are the first step. It’s not so much the décor as it is the cleanliness.

 

Hiring a commercial cleaning company will enhance your business. Having a clean, comfortable waiting area where clients can enjoy a snack or a fresh cup of coffee while waiting is money in the bank. If your customers know that a wait at your place of business is always a pleasant experience, they will be back.

 

Something else that is very important, and is often overlooked, are clean restrooms. A dirty rest room will turn off even the most casual customer. Sinks and mirrors should always sparkle. Floors should be clean and the lavatories should be sanitized. Spot checks every hour by staff are a must. A good commercial cleaning company will come in 24/7 for emergency cleanups. Always make sure the plumbing is working including properly draining sinks. There is nothing worse than an overflowing or dirty commode.

 

Those are the basics of how to impress your customers and keep their business. Make sure your place of business offers a satisfying experience. This reflects on your business as a whole. You’ll be glad you put in the extra effort.